All orders are placed directly through our website at www.cwventures.net/order. Simply choose your desired package, select any add-on services, and pick a date and time from our live calendar.

Yes. Creating an account allows you to manage your appointments, download your photos, and access invoices or receipts anytime.

We recommend booking at least 2–3 days in advance to secure your preferred date and time. During peak seasons, earlier scheduling is encouraged.

Yes. You can reschedule or cancel your appointment through your client dashboard. Changes must be made at least 24 hours before your scheduled time to avoid rescheduling fees.

Appointments rescheduled or canceled within 24 hours of your scheduled time may be subject to a late rescheduling fee, as time has already been reserved exclusively for your project.

Your presence is optional. As long as we have access to the property (through a lockbox or agent access), we can complete the shoot without anyone being present.

Most shoots take between 45 minutes to 1.5 hours, depending on the size of the property and the number of services ordered.

Please make sure the home is clean, decluttered, and fully ready before the appointment. Turn on all lights, open blinds, and ensure all areas to be photographed are accessible. You can review our Property Prep List for details.

If the property isn’t photo-ready upon arrival, the appointment may need to be rescheduled, and a trip or cancellation fee may apply. Please ensure the property is fully prepared before the scheduled time.

Yes, we can. We capture amenities such as pools, clubhouses, parks, and gyms to enhance your listing.

Yes. We require a valid address or location for each amenity to ensure accurate navigation and inclusion in your photo package.

The Whole House Plus package includes interior and exterior HDR photos, plus drone aerials and community amenities (if applicable). It’s our most complete option for maximum exposure.

HDR combines multiple exposures to balance lighting, while Single Flash uses professional lighting equipment to achieve more natural tones and sharper color accuracy — ideal for luxury homes or mixed lighting spaces.

Yes. We are FAA-licensed drone operators and provide aerial photography and video services that highlight your property’s layout, lot size, and surroundings.

Absolutely. We create professional video walkthroughs and highlight reels that showcase the flow and feel of the property — perfect for MLS, YouTube, and social media.

Yes. You can add virtual staging, schematic floor plans, and Zillow 3D tours to any package for an enhanced presentation.

A Zillow 3D Home Tour is an interactive walkthrough that allows buyers to virtually explore the property, helping your listing stand out online.

Rush delivery may be available depending on your project size. Standard turnaround is next-day delivery by 9 a.m. following your shoot.

Standard delivery is by 9 a.m. the next morning after your appointment.

You’ll receive an email with a link to your online gallery where you can download, share, or post your images directly to MLS and social media.

Yes. Minor adjustments can be requested within 3 days of delivery. Major re-edits or re-shoots may incur additional fees.

During editing, our team straightens and crops photos for perfect alignment. This may slightly tighten the framing, so we recommend leaving extra space during capture.

Re-shoots are available when necessary due to property changes or additional requests. Fees may apply unless the issue was an error on our end.

You can view current pricing and package options on our Order Page. Prices vary depending on the package and add-ons selected.

Yes, travel fees may apply for properties located outside the Metro Atlanta service area. Any applicable fees will be shown before checkout.

We accept major credit and debit cards through our secure online checkout.

Payment is required at the time of booking to confirm your appointment.

Yes. We partner with select brokerages and affiliates who receive exclusive promo codes. Check with your office or marketing coordinator for available discounts.

Enter your promo code in the “Promo Code” field at checkout before completing your order to apply your discount automatically.

Our photographers may arrive up to 1 hour earlier than your scheduled time to accommodate travel and setup. Please ensure the property is accessible within that window.

In the event of bad weather, we’ll contact you to reschedule at no charge. You may also choose to proceed with interior photos and reschedule exteriors for a later date.

Yes. Cancellations made within 24 hours of the scheduled time or missed appointments may incur a fee due to the reserved time slot.

Yes. Please ensure tenants are aware of the appointment and the property is in photo-ready condition at the scheduled time.

We primarily service the Metro Atlanta area and surrounding counties. Extended service areas may include additional travel fees.

You can reach us by phone or text at 470-400-5884, email [email protected], or visit www.cwventures.net for quick support.